Returns & refunds

Clear steps if your plans change or something is not right.

Changing your mind

For eligible online purchases, tell us within 14 days after receiving your goods that you wish to cancel. You then have a further 14 days to return them. You do not need to give a reason. Contact support@oakgardenland.com with your order number and the items you want to return.

Looking after a return

You may inspect goods as you would in a shop. Please keep packaging where possible and protect furniture for transport. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Assembly or missing packaging does not automatically remove your statutory cancellation rights.

Collection and return costs

For a change-of-mind return, you are responsible for the direct return cost. Our standard UK collection charge is £65. A missed collection on an agreed date may require a further £65 collection charge. Larger, heavier or overseas collections may cost more; obtain a written collection quotation before placing an order where a standard collection is not suitable. You may arrange your own suitable courier at your own expense.

Contact us for return instructions and the correct receiving address before sending goods. The business correspondence address is not automatically the furniture returns depot.

Refunds

For a valid cancellation, we refund the goods and the cost of standard outward delivery, where paid, within 14 days after receiving the goods back or evidence that they have been sent, whichever is earlier. Any amount above the standard delivery cost for an upgraded service is not refundable. Refunds are made to the original payment method; bank processing can take additional time.

Faulty, damaged or incorrect goods

Contact support@oakgardenland.com with your order number, a description of the issue and photographs if available. We will arrange the appropriate remedy and cover reasonable return costs where the goods are faulty, damaged on arrival or not as described. Your statutory rights, including applicable rights to reject, repair, replacement or refund, remain unaffected.

Exceptions

Some cancellation rights do not apply to goods made to your specifications or clearly personalised. We will identify any applicable exception before purchase. Sale prices do not reduce your statutory rights.

Cancellation notice

You may use the following wording, or any other clear statement:

To Oak Garden Land, support@oakgardenland.com: I give notice that I cancel my order for [goods], order number [number], ordered on [date] / received on [date]. Customer name: [name]. Address: [address]. Date: [date].