Privacy policy
This policy explains how Oak Garden Land uses personal information when you visit oakgardenland.com, contact us or place an order. Last updated: 19 October 2026.
Who is responsible
Oak Garden Land
Company number: 15442892
7–8 Britannia Business Park, Comet Way, Southend-on-Sea, Essex, England, SS2 6GE
Email: support@oakgardenland.com
Information we use
We use information you provide, including your name, email, telephone number, billing and delivery addresses, order details and correspondence. The website also processes technical information such as an IP address, browser information and essential shopping-session data. Avoid including sensitive information in order notes or emails.
Why we use it
We process information to take steps at your request before a purchase, perform the sales contract, arrange deliveries, handle returns and provide customer support. We also process information to meet legal obligations and for legitimate interests such as security, fraud prevention and resolving disputes, subject to your rights. Where consent is required for optional cookies or marketing, we rely on that consent and you may withdraw it.
Who receives information
Information is shared as necessary with our website and hosting providers, payment providers, fulfilment suppliers and delivery carriers. Fulfilment partners receive the information needed to prepare or deliver your order. Advisers and public authorities may receive information where legally required. We do not sell your personal information.
Payments
Payment details entered into a payment provider’s secure fields are handled by that provider. Do not email card numbers or security codes to us. Order and transaction references may be retained for reconciliation and support.
Storage and transfers
We keep information for as long as necessary to fulfil orders, provide support, meet legal and accounting requirements and resolve disputes. We restrict access to information to people and service providers who need it. Where a service provider processes information outside the UK or EEA, appropriate safeguards are required where applicable.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. Email support@oakgardenland.com; we may need proportionate information to confirm your identity. You can withdraw consent without affecting processing already carried out lawfully. You may complain to the UK Information Commissioner’s Office at ico.org.uk or your local supervisory authority.
Cookies and changes
Read our Cookie Policy for shopping-session and cookie information. We update this page when our processing changes.