Frequently asked questions
How long does delivery take?
Estimated delivery is 24–32 days. See delivery information for access and scheduling details.
Do I need an account?
No. You can place an order as a guest.
Which currency do you use?
Products and checkout totals are in GBP.
Do you offer finance?
No. We do not offer store finance or instalment credit.
How do I choose the correct size?
Check the product dimensions and measure your space and delivery access. Email support@oakgardenland.com with the product name if you need help before ordering.
How do I request a return?
Email support@oakgardenland.com with your order number. Our Returns & Refunds Policy explains time limits and return costs.
What if my furniture arrives damaged?
Contact us with your order number and photographs if available. We will help arrange the appropriate remedy.
Can I change my delivery address?
Contact us promptly with the order number and requested change. We will confirm whether the change is possible before dispatch.