Product support & guarantees

Support that continues after delivery.

If something is not right

Contact support@oakgardenland.com with your order number, product name, delivery date and a description of the issue. Photographs can help us assess a fault and arrange the appropriate next step.

Your consumer rights

Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights apply independently of any voluntary guarantee and are not limited by this page or by a manufacturer’s registration requirement.

Additional product guarantees

Any additional guarantee that applies to a particular product will be identified in the product information or supplied guarantee documentation, including its duration, coverage and claim conditions. Ask us before ordering if you need confirmation of additional cover for a particular item. No store-wide extended guarantee is offered by this page.

Care and maintenance

Follow the instructions supplied with your furniture. Store cushions dry when not in use, keep parasols closed in windy conditions and follow installation and anchoring instructions for structures. Natural variation, normal ageing and accidental damage are different from a manufacturing fault; we will assess each issue on its facts.

See our Returns & Refunds Policy for faulty or incorrect goods.